Service Technicians Responsibilities

Primary Responsibilities of Service Technicians

Serve Customers Responsible Plumbers

  • By having a positive attitude and treating your customers with enthusiasm.
  • By expertly servicing, repairing, or replacing plumbing systems or components of plumbing systems.
  • By utilizing the Straight Forward Pricing Guide correctly on each call.
  • By presenting options and straight forward pricing prior to beginning work on each call.
  • By educating the customer as to the best decision they can make for their home and their family.
  • By wearing floor savers while in the customer’s home and maintaining a neat work area while performing work.
  • By explaining each service performed and ensuring that the customer is 100% satisfied with all work.
  • By refusing to compromise your integrity in selling the customer a repair or replacement that is not necessary.
  • By performing a complete inspection of the customer’s plumbing system to prevent future breakdowns.
  • By striving to fulfill our Unique Selling Proposition “If there’s any delay, it’s you we pay!”
  • By assisting fellow employees in their job duties whenever called upon to do so.

Maintain Technical Excellence

  • Test each aspect of the job before leaving to prevent unnecessary callbacks and to ensure that we fixed it correctly the first time.
  • Perform all repairs and replacements to meet or exceed the minimum local codes and with the appropriate materials.  No shortcuts, No Exceptions.
  • Familiarize yourself with the products, materials, and supplies we utilize in order to correctly service and install them.

Maintain a Safe Work Environment

  • Convey a safety conscious attitude in regards to yourself, your customers, your fellow employees, and the general public at all times.
  • Operate company provided equipment according to the safety guidelines approved by the manufacturer.
  • Operate company vehicles in accordance with local and state laws and in a manner that ensures your safety and the safety of those around you.
  • Comply to mandatory company driving policies.
  • Maintain cleanliness of company truck inside and out.

Complete Administrative Duties

  • Accurately complete all paperwork each day.
  • Fill invoices completely including a detailed description of work performed.
  • Fill out material request form on each completed job.
  • Debrief with dispatch upon completion of each job.
  • Contact dispatch for PO number for any material purchased.
  • Turn in all parts receipts/packing slips acquired each day.

Achieve Sales Expectations

  • Maximize lead opportunities and service appointments in order to attain minimum performance standards as communicated by the operations managers.

Conform to Company Image Standards

  • By maintaining a clean cut look, wearing the company uniform correctly, and covering or removing any tattoos or piercings.
  • By speaking with dignity and respect for others and not using crude or potentially offensive language.
  • Adhering to franchise-specific company policies.

Ample Experience With:

  • Tankless water heater sales, installation, and repair.
  • Water softening and filtration systems.
  • Tank type water heaters.
  • Fixture replacement and repair.
  • Video inspection of drain lines.
  • Sewer cleaning, repair, and replacement.
  • Leak location and repair.

Physical Requirements

  • Able to enter and exit trucks without endangering yourself or others.
  • Able to lift heavy equipment, water heaters, toilets, etc.
  • Able to work in heat and observe proper safety precautions while doing so.

Job Qualifications

  • Must have a current plumbing license issued by the Texas State Board of Plumbing Examiners.  Master, Journeyman, or Tradesman.  Inexperienced hires will be directed to obtain an apprentice license.
  • Must be able to pass a drug test and criminal background checks.
  • Must have a good driving record and be insurable through company insurance.
  • Applicants may be required to complete pre-employment assessments.

Job Benefits

  • Ample call volume provides consistent hours and year round work.
  • Hourly pay ensures that you will receive consistent compensation.
  • Bonuses related directly to your sales revenue.
  • Company vehicles may be driven home. (Subject to distance restrictions)
  • Company provided uniforms are laundered weekly.
  • Company cell phone.
  • Extremely Competitive Benefits Including: Health, Denton, Vision, Life Insurance, & 401K plan
  • Competitive Paid Time Off Policy, including paid holidays
  • Excellent training helps you to succeed beyond your dreams
  • Opportunities for advancement, so that your career path may progress
  • Management training program for qualified employees.

Are you a good fit for the Benjamin Franklin Plumbing team?

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